We had the good fortune of connecting with Hiram Hartnett and we’ve shared our conversation below.
Hi Hiram, what do you attribute your success to?
Specific to the brand, maintaining a strategic focus around exactly what we excel at. Many of our competitors attempt to be everything to everyone which can lead to mediocrity across those services provided. We have plenty of runway to continue growth within our core service offerings and focus our investments and resources there. Maintaining a stakeholder orientation is critical as well. Delivering opportunity to each and every stakeholder we touch not only holds integrity toward our brand, but ultimately improves service as a whole. I factor much of the success here at Pegasus around our learning culture. We’re competitive, work hard, love to win and have a lot of fun. All that said, we also realize we’re all a work in progress. Ken has been gracious enough to invest a lot of time and resources in training, leadership development as well as individual executive coaching.
Let’s talk shop? Tell us more about your career, what can you share with our community?
I’ve had a very strong track record of winning in sales and I am proud of that. However, a defining moment in my career was when I was given the opportunity to lead sales. We had a few bumps in the road organizationally and I was given a chance to take Sales over and build the team to what it is today. The game changer for me personally was learning to truly embrace common purpose and a ‘one team’ atmosphere. My wife actually helped crack open my protective shell and embrace the right mindset that it was no longer about me. One of our core values is “Everybody wins” and it’s so much more fulfilling when you see it everyday. I wake up every morning knowing that our team has the opportunity to make a difference and positively impact all our stakeholders.
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
Friday night I would start with Dinner at Bob’s Steak & Chop house in Grapevine. Amazing service and atmosphere. I’m a big outdoors fan so we would burn some calories in the trails at Trophy Club where I live. Very few places in DFW you can see deer and other great wildlife on a morning walk/jog by lake Grapevine. The shopping and food options in DFW are endless, so it really depends on my guests specific preferences.
Who else deserves some credit and recognition?
On a personal level, my wife Kara and 6 kids that put up with my high energy and special quirks all day, everyday. Specific to business, Ken and all those individuals at Pegasus that provide me feedback and encouragement each and everyday. Rick Voirin at Stagen for his executive leadership guidance and tough love.
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