We had the good fortune of connecting with Jamie Cato and we’ve shared our conversation below.
Hi Jamie, what principle do you value most?
Holland is absolutely built on relationships. As a speech pathologist, I have felt the most effective when I have a deep connection with a child and family. This only comes with investment in relationships and it doesn’t happen overnight. It goes beyond a 30-minute time slot. In order to build relationships with our families and patients, I knew as the business owner I first had to build a staff that valued relationships. I specifically chose individuals who went beyond the scope of clinical data and reports. I wanted individuals who looked at a family and individual as a whole and saw themselves as a critical piece of that family’s story now. Building relationships starts with having time set aside to hear a family’s story, their concerns, their “yay moments” with their child. I make it clear to families that while I may be an expert in the area of communication and development, they are the expert on their child. My joy is in walking alongside families through the entire process. I think at times when we receive phone calls at Holland, parents are surprised that we will spend a significant time with them on the phone prior to even scheduling an appointment. Our take on patient care looks very different. At Holland, we know that connecting comes before leaps in communication. In order to achieve the most progress from a child, I need to know as their clinician what makes them giggle the most and what excites them the most. The investment in relationships never comes up short. Whether it’s through parent education or within a speech therapy session, we want our partnership with families to pay off in the daily routines and real life of that family and individual.
What should our readers know about your business?
Holland Speech & Consulting is a team of speech language pathologists who are passionate about working with families and love what we do. We specialize in early intervention and believe strongly in equipping and training families in intervention to support the best outcome. In naming my practice, I wanted something that spoke to my goal of partnering with children and families and walking alongside them in both their struggles and successes. Years ago, a mother of a child that I worked with shared the poem “Welcome to Holland” with me. The poem describes planning for a trip to Italy only to arrive in Holland. Once in Holland, all of the guide books about Italy are irrelevant, so new guide books are needed for Holland. My goal as a speech pathologist is to be a guide to your family. I want to celebrate with you, learn with you, work through challenges with you, and see your child develop and grow. When I started Holland 6 years ago, I envisioned what therapy would look like, but I did not anticipate the incredible staff I would be able to work with one day. I am honored that I get to work alongside incredible clinicians that are experts in their areas of interest in our field. I have an office team who puts 200% into everything they do. Specifically during this year’s challenges, I found out not only how firm I was in keeping Holland’s doors open, but also how determined my staff was as well. Everyone quickly innovated and pivoted to be able to continue to serve families. We raised money to provide for families that would have to choose between household expenses and therapy for their child, we brainstormed how to safely give families access to services without leaving their homes, and we stretched ourselves professionally to do things in new ways.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
One of my favorite areas of Dallas is Bishop Arts. I cannot say no to a slice of Emporium Pie. This would definitely be a necessary stop. I also LOVE Cane Russo pizza!
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
Thank you to all the families that have let me and my staff in as part of their story. I have grown so much as a speech pathologist from every child I have served and from every parent I have worked with. Holland Speech would also not be what it is today without my team of speech pathologists and staff: Molly Augustine, Berkley Berry, Hannah Pourchot Neale, Sally Sturm, and Elaine Carlton. This Holland family invests deeply in families, innovates, and gives 200% in all that they do.