Meet Kim Jackson | Owner of Cleaning Pros Group, LLC, a professional residential house cleaning service

We had the good fortune of connecting with Kim Jackson and we’ve shared our conversation below.

Hi Kim, can you walk us through the thought-process of starting your business?
For as long as I can remember, I’ve always known I wanted to be an entrepreneur. I’ve never liked the idea of someone else controlling everything I do. And I know employers don’t control everything but they do have a lot of power over you. What time you wake up to get started, when you go to lunch, how long you can be gone, when you can take off, whether you can talk on your phone or not, it was just too much for me. So I knew I wanted to start my own business and I had a lot of ideas but I didn’t want to start out borrowing money. After working a few corporate jobs, I got fed up and quit my job one day to pursue my dream of being an entrepreneur. Only I didn’t really plan it out well so I found myself doing odd jobs to get money which basically meant I was back on the clock. Well one of the odd jobs I started doing was cleaning houses as an independent contractor. After cleaning a handful of houses, I started to see holes in the company’s processes that were basically leaving the client and myself unhappy. One day I really thought about it and told myself, if you can give someone else 6-8 hours of your day, you can put 6-8 hours of everyday into yourself and come out much better. I actually enjoyed cleaning and the satisfaction of seeing clients’ faces when I was done, was unmatched. On top of that, cleaning houses was something I could do using supplies I already had. So I started seeking out clients of my own and booking cleaning jobs. I started hiring other contractors to clean for me. I started building an inventory of supplies. I started doing all the things that other larger cleaning companies were not doing and it has worked out well for me.

Alright, so for those in our community who might not be familiar with your business, can you tell us more?
Cleaning Pros Group, LLC provides professional cleaning services in the Dallas/Fort Worth metroplex primarily for residences such as apartments, condos, houses and townhouses. We do one time cleans, routine cleans, move in and outs, deep cleans, and other cleans that are more specific to our clients’ needs. We also service small office buildings and event centers.

We take pride in every cleaning we do. Whether it’s an efficiency apartment or a 10 bedroom house, we treat each client and home with the same level of care and respect. Our goal is to WOW you when you walk into your home/business after one of our cleanings!

Keeping proper staffing has been one of our major challenges. In the beginning, I was looking for people with a certain skill set- previous cleaning experience, experience using certain equipment, and so on. Now, I look for people with certain qualities- honest, reliable, hard working, to name a few. Those are the people I want on my team and they will do the job right because of the personal integrity they have. We also put all of our contractors through a training program to ensure that the level of professionalism and quality is consistent from client to client. I also make time to service a few customers. It helps me come up with better processes, supplies, and stay connected with clients and contractors.

I’ve learned so much patience on this journey. I’ve also learned that one person can’t and shouldn’t do it all. You have to build processes that will set you up for success and trust them to work. One of our practices that sets us apart is that we connect with the client before their first cleaning to get their needs and expectations. Then together we come up with a cleaning plan. Communication is so important to us and we always strive to let the client know exactly what to expect.

I want the world to know that we are different from the rest. We are a Black owned, woman owned small business, reliable, ethical, detailed, and we are about building relationships, not just cleaning.

Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Okay, I’m from Dallas but I am not the get out and go person. So let’s see, I would definitely make it a point to stop by some of my favorite small businesses and my go to spots. I love a good hearty meal so we’d stop by Maple Leaf Diner, True Kitchen, Way to Go Catfish, The Coaches Box, and The Pelican House during my friend’s stay. We’d make sure to stop by Cake Daddy’s for cake bowls and grab some seafood boxes from Billy Lewis. I’d hope we can catch Kev’s Barbecue food truck and Tastee Ice in Desoto. Oh, and if it’s a special occasion, I would ask Jeans Dream Catering to make us a beautiful cake. I know that’s a lot of food but we get 3 meals a day, right!

We would tour The Star in Frisco and maybe catch a show at The Addison or Arlington Improv. We’d checkout the live entertainment at Sambuca 360 for sure.

I’m married with 2 children so anyone visiting me for a week would definitely have to hang with the family. We would make a day to play at Epic Waters or Klyde Warren Park.

I’d host a girls night and invite Thrifty Mojo for an at home, personal shopping experience. Tal Campbell Photography would come through and take pictures of us in the shirts MissNettie Design’s made. And we could munch on desserts from Crave by Joy.

Before my friend heads out, we would visit King Spa to relax and stop by KDior to get facials. For some parting gifts, we’d shop at Calm & Cure Candles and send out postcards of the visit at You Mailed It.

Now you know the last thing I’d want to do after entertaining a friend is clean my house. But, Cleaning Pros Group has me covered on that!

The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
My biggest shoutout has to go to God. It may sound so cliche but without God I wouldn’t have made it this far. Being an entrepreneur is hard work, really hard work. There were times I wanted to quit but staying connected to God keeps me focused, keeps me going.

I also want to shoutout my family- my husband, daughter, son, and mom. That’s my team right there! My entire family has been supportive but these are the people that I do it for. These are the ones that have sacrificed with me to help me get to where I’m at. And they continue to push me to go further.

I also want to credit some great motivational speakers – Les Brown, T.D. Jakes, Steve Harvey, Eric Thomas, and the late Zig Ziglar. I listen to at least one of them every single day. I can connect with all of them but in different ways. Reading their books and listening to their speeches inspires me and it seems like they always say exactly what I need to hear.

Website: www.cleaningprosgroup.com

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