We had the good fortune of connecting with Raashee Kedia and we’ve shared our conversation below.

Hi Raashee, we’d love to hear more about how you thought about starting your own business?
I decided to become an emergency physician because I wanted to help patients in their most direst times. However, I realized that what modern medicine in an Emergency Room (ER) believes to be an emergency does not meet the expectations of patients’ beliefs on what is an emergency.

I started my own concierge urgent care business due to my experiences and observations as an ER doctor. The limitations in the ER drove me to consider a more personalized approach to urgent care needs. The factors that shaped my decision were:
1) Unmet needs: many patients come to the ER for issues that could be addressed outside of a high-acuity setting, usually because they lack a regular doctor. Or, even if they have a regular doctor, the doctor is unable to see them in a timely manner. I wanted to fill this gap in care by not just offering accessible care through telehealth and home-visits but focused follow-up care for acute issues as they come up to meet the expectations of modern day patients.
2) Continuity of Care: In the ER, I often saw the frustration patients felt when they had to come back a second time for an unresolved or worsening health issue. I totally get it! It’s annoying to have to re-tell the story all over again and pay another co-pay again – especially when there is a doctor who already knows you and has a plan. THIS is one of the main reasons I wanted to start my business. By being available for patients to contact me through their healing journey we can pivot on plans as needed. This vastly improves their care experience and outcomes and most of all builds lasting doctor-patient relationships.
3) Cost-effectiveness: I’ve been a patient in my own ER and was absolutely shocked to receive my high-bill. I’ve even delayed my own care for minor health issues because I didn’t want to pay all the copays for a small issue. I started this concierge business because I didn’t want pay-per-visit costs to be a reason patients don’t receive the care they need. At the same time, I also want to help direct patients to the appropriate center for their condition – that will also save them time and money. I’ve seen patients go to a freestanding ER but then have to pay for an ambulance bill to get transported to a larger hospital center. I want to help patients avoid scenarios like that – especially in those scary health moments when delays in care just add to the stress.
4) Convenience – When an injury or illness happens two things happen: 1) we freak out, and 2) we don’t think straight. This can lead us to run to an ER only to waste away our time just to get a band-aid and a bill . In this day and age with phones in our pockets, I want to save you from scenarios like that. If this is something that can wait until after school or work, let’s do that. If there are some home treatments we can try before moving on to prescriptions or imaging, let’s do that. I want to help people not just make going to the doctor convenient but also add convenience in their day-to-day lives.
5) Education – none of us remember what a doctor says to us when we are with them. Instead we rely on the paperwork they give us and the internet (gasp!) for further direction. No patient should do that when they have a fully trained doctor available for them. Questions always come up after a doctor visit – “does this rash look like it’s getting better?”, “could this be a side-effect of the medication?”, “do I need a different test?”. I want to be there when those questions come up because that is also a part of the healing process. I also believe patients heal better when they understand what is really going on with them. By leaving the busy ER, I can now provide ample time to educate patients about their condition and the pathophysiology behind it. This is the basis of my business name, Health Quest MD, because I do believe our health is a journey and a doctor can be your guide.

Alright, so for those in our community who might not be familiar with your business, can you tell us more?
If you pull out your phone and go through your contacts list – you probably have a favorite electrician you call, a reliable plumber that you know will come in an emergency, and a pest-control service to take care of the mosquitos in your backyard. You probably also have a favorites list of friends and family you call when you just need someone to talk to.

I want to be your doctor-friend.

I want to just be that sounding board when you or your family is ill and you aren’t sure which way to go.

I’ve been asked by so many patients in the ER to be their personal doctor. I realize that a large part of it has to do with the time I take to educate patients. I was one of the few ER doctors that would call patients to follow-up with them to make sure they were getting better.
I am bringing the ER world into your homes and through your phones so you know what to do when you are hurt or sick. Don’t you hate it when you call your doctor and the first line is “If this is an emergency, please hang up and call 911”. ?Obviously when you are calling it isn’t an emergency but you just want some direction and guidance to make sure you’re okay. Let’s bring back that doctor-patient relationship.

Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
I live in Lakewood because White Rock Lake is my happy place. It’s motivating to see others exercise in their own ways – jogging, biking, walking, scooters — and even those elliptical bikes! It’s also a place to calm the mind and body. My kids and I love grabbing TCBY ice cream cones and eating on the docks of the lake. It is truly what makes Dallas our home.

Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
My husband, Prashant Kedia, MD has been my supportive rock. He is an advanced endoscopy gastroenterologist at Methodist Hospital and despite his busy schedule and our two kids, he has been my push to keep my doctor heart going. Most ER doctors go into Emergency Medicine because you have an ER to work at and don’t want to worry about the business aspect of running a practice. His constant support has kept me reading books and taking workshops to learn the business world and get me to this point where I can proudly say that I run Health Quest MD.

Website: healthquestmd.com

Instagram: healthquestmd

Nominate Someone: ShoutoutDFW is built on recommendations and shoutouts from the community; it’s how we uncover hidden gems, so if you or someone you know deserves recognition please let us know here.